Refund & cancellation policy

Last updated 21 September 2026

1. Bookings and cancellations

• Please give us at least 24 hours notice to cancel or reschedule a booking. There is no charge for cancelling or rescheduling with 24 hours or more notice.
• Cancellations with less than 24 hours notice, or no-shows, may be charged up to 50% of the treatment price. We may waive this in cases of illness or emergency.
• If we have to cancel or move your booking, you may choose a new time or receive a full refund.

2. Refunds for services

• If a service was not delivered, or was not delivered with reasonable care and skill, tell us before you leave, or within 48 hours and we will offer to repeat the treatment, or a refund of the affected service.
• Services that were completed as ordered are not refundable. Treatments are personal services and cannot be returned.
• Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008.

3. How refunds are paid

• Card payments (including online payment links and QR codes processed by Yoco) are refunded to the same card that was used. Card refunds usually reach your account within 7 to 10 business days, depending on your bank.
• Cash and EFT payments are refunded by EFT to your bank account, within 7 business days of approval.
• Payments made with a Cosmic Spa voucher are refunded as voucher balance.

4. Vouchers and points

• Cosmic Points and vouchers have no cash value and cannot be exchanged for cash.
• If a refund is made on a paid order, the points earned on that order (and any ambassador commission on it) are reversed.

5. Online payments

Online payments are made in South African Rand on a secure Yoco payment page. If you were charged twice or think a payment is wrong, email rewards@cosmicspa.co.za with your order number and we will fix it.

6. Contact